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Q: How can you not negotiate residual like your competitors?
A: The lease-end customer is not a wholesale buyer. The lease-end customer is a retail buyer. If the residual is in the neighborhood of retail value, the payoff option is still a convenient way for the driver to purchase a used vehicle with a known maintenance history.
Q: What if the vehicle is losing $6,500 instead of $2,400 at wholesale value?
A: If the residual is priced well above retail value, EndTrust can pinpoint where to make strategic reductions through system selection, well before lease-end to prevent a haggling scenario.
Q: If you do not perform all Remarketing work from your location, how does EndTrust accomplish its "one-stop shopping" service offering?
A: EndTrust works closely with our sister company, Professional Automotive Remarketing North America www.parnorthamerica.com, to provide the full spectrum of services necessary to manage the vehicle after turn-in. Coupled with the efficiency of the Internet and process synergies, our team can provide every service that you need.
Q: How are your results better than many of your competitors?
A: EndTrust has built a strong foundation on the best people, processes and technology in the industry. Hard work, pro-activity, and persistence are our key ingredients to success.
Q: How is your portfolio evaluation different from the competition?
A: EndTrust and other participants throughout the industry are confident in our ETAPS valuation methodology. Our accuracy, especially in short-term residual projection, is well documented.
Q: How do you co-exist with Residual Value Insurance policies?
A: Once EndTrust understands the parameters of a current lessor's risk policy, we can customize our contact timeline and well as relevant reporting to provide a superior loss mitigation and profit enhancement services.
Q: How do lease-end customers respond to hearing from a company other than the leasing institution about their options?
A: EndTrust can either use a joint branding or a private label strategy so that your customer never feels orphaned. EndTrust builds trust with your lease-end customers to develop confidence in our information, options, and convenience on how to bring about a desirable termination to their lease. EndTrust also maintains a supportive representation of the leasing company as they interact with its customers.
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