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Purpose
Many Fleet Service Providers identify a need to offer enhanced services for lessees who direct vehicle sales to drivers at lease end. These services provide efficiency tools and proactive services for the fleet administrator as well as the driver purchasing their vehicle.
I. Fleet Process
- Market Payoff to Replacement Order Accounts prior to delivery
- Generate Payoff Documents in-house or via the web
- Proactively Pursue Undecided Purchasers & incomplete packages
- Record Turn-In/Grounding Information When Available
- Process Payoff Funds
- Retrieve, Execute, and Ship Titles
- The toll free number is staffed by experienced personnel in Ft Worth, Texas answering fleet administrator and driver questions
- Financing and Warranty Services offered to qualifying applicants
- 800#'s for Vehicle Grounding
II. Technology
- Database Management
- EndTrust vehicle valuation based on automated AMR (or other client specified data) and client specified formulas.)
- Account Management
- Client Information / Contract Information /Driver Information
- Vehicle Information /Note documentation and Queue Management
- Website Convenience for Drivers and Fleet Administrators
- Drivers can Get Purchase Pricing and Documents Online
- Fleet Administrators Can Access Accounts and Reporting
III. Benefits
- This program is designed to deliver fleet drivers a premium service to facilitate and promote driver sales.
- Flexible Fee Structure
- Optional Private Label Relationship
- Mitigation Strategies To Prevent Loss on Returned Vehicles
- Proactive Marketing with Soft-Sell Professionalism
- Fleet Administrators Receive Efficient Tools of the Trade
- Drivers Receive an Added Perk Value
IV. Results:
- Decrease title turnaround time, payoff-processing time,
- Decrease hold time, caller abandon rate,
- Increase driver sale penetration
If you would like to discuss how these services could help your fleet business, please contact Don Porter.
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